FAQ + SHIPPING INFO

WHEN CAN I EXPECT MY ORDER?

processing times for orders is 5-7 business days and 2-3 business days for ready to ship items

shipping days currently are tuesday + saturday

currently due to the pandemic our processing times have changed to 10-12 business days + 1-3 days for shipping!


we appreciate your understanding + patience during this time

WHAT IS YOUR RETURN POLICY?

due to the nature of our product we do not offer returns or exchanges.

"OH NO! MY SHEA MELTED IN THE MAIL!"

shea butter is susceptible to hot and/or warm temperatures and has a melting point of around 88-90°, the average temperature of a mailbox is about 130-140°
all products are currently non-refundable, you will receive two notifications one when the order is shipped with tracking included + one the day your order is expected to be delivered! once your order has been shipped it is important to keep an eye out for your order to ensure you are available to receive your product when it arrives
if product melts as a result of exposure to extreme temperature, resolidify by refrigerating. product softening does not change benefits to the skin.
you also have the option to pay a reprocessing fee of 50% of the price of item damaged + shipping

DO YOU DELIVER?

delivery is only available within a 10 mile radius of waldorf, md

CAN I PICK MY ORDER UP?

yes! you can request this service at benevolenceskincare@gmail.com

CAN MEN USE YOUR PRODUCT?

all of our products are unisex, buy what feels good to you or your loved one

ARE YOUR PRODUCTS AVAILABLE FOR WHOLESALE?

yes! please inquire more about this service at benevolenceskin@gmail.com

if you have any other questions or concerns please email benevolenceskin@gmail.com